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Ordering

F.A.Q Payment Shipping Rate Return / Refund Contact Us Size Help Track Your Order

General Information

Merchandise Availability

Sales Tax

Shoe Sizing

Out of Stock & Backorders

Wholesale

How to Order

Order Online

Order By Phone

How is the Order Processed?

Fraud Prevention

Shipping

General Information:

Merchandise Availability

All merchandise sold from Y & F Enterprises Ltd. is ordered well in advance. Occasionally, we may experience a greater demand for an item, resulting in backordered or sold out items. Should an item be sold out, you will be immediately notified by email, and your credit card will be refunded. The item(s) ordered will be placed on backorder for 30 days. During this time, we will attempt to locate additional inventory, however, if we are unsuccessful, the backorder will be cancelled in 45 days. Because all products are ordered in advance, we are unable to provide any special order service for sizes or items

Sales Tax

We are not going to charge any sales tax for all orders shipped to USA and Canada. I WILL NOT be responsible for any duties and fees your customs officials might require you to pay. This is something not within our control

Shoe Size

In order to keep bringing you the best prices and keep your hassle to a minimum, we ask that all of our customers know their proper shoe size when ordering. Mass produced shoes are fairly standard in size and so if you wear a size 8 in one shoe, you'll probably wear a size 8 in nearly any other shoe. If you have questions about choosing the right size shoe, please visit our size help chart.

Back Orders and Out of Stock

Y & F website is updated daily as need with the latest information on sizes and styles. Occasionally, demand will exceed our inventory in a very short amount of time and a style will be backordered or out of stock. We apologize for the inconvenience, and we will notify you as soon as we become aware of the situation. You can wait for a backordered item to become available. We will ship them as soon as they are available, or if you don't want to wait, you can contact us to cancel the order. We will notify you of an out of stock item, and the order will be cancelled unless we can offer you an alternative size in the same style.

Wholesale

Y & F Enterprises Ltd offers a limited wholesale opportunities to legitimate business customers. If you are interested in a wholesale opportunity, please click the following link to submit an inquiry.

Please email the following information to inquiry@yandfholdings.com using the subject "Wholesale Inquiry" as the subject of the email.

Name
Name of the Company/Business
Your Title/Position
Address
Telephone Number
When applicable, please tell us about your business and the sizes and styles in which you are interested so that we may provide you with a more accurate quote.
Wholesale prices can and do vary by item, and we only provide wholesale opportunities to business people so please, complete all of the requested information. If you have completed this information, an agent will usually contact you within 7 business days.

How do I order?

Ordering your shoes from Y & F is fast, easy, and secure. There are never any crowded stores or waiting in line for the hottest new release. You can place your order from the comfort of your own chair anytime, 24/7, and rely on the fact that Y & F sells affordable products backed by our Satisfaction Guarantee and the Testimonials of very satisfied Y & F customers.

Ordering from Y & F is simple. We accept orders via E-mail or you can call 604-2692390 (Fax: 604-2699878), 7 days a week, 9 am - 5 pm (US Pacific Standard Time), Monday - Friday: 8am - 4pm (China Beijing Time) to have one of our friendly representatives assist you. Your order will be directed to our distribution center for screening and processing

Here's how to order online:

Once you've found that perfect pair of shoes, choose your size from the size help chart and the quantity that you need. If you are done shopping, go ahead and E-mail us (order@yandfholdings.com)all your selections.

How is my order processed?

Once we receive your order, it is carefully screened before it is approved and released to our warehouse. We look for a correct billing address and screen each and every order for possible fraud. If there is any question about your billing information, one of our representatives will contact the credit card issuer to verify the information you provided. If there is a problem, we'll notify you by email or telephone that we need additional or corrected information. Please be aware that we are unable to process some orders due to our fraud prevention standards. Once your order has been approved and you receive a confirmation in your email, the order goes to our warehouse where they reserve your shoes and ship them. Y & F accepts new orders until 10 am Pacific each weekday for shipping the same day. All orders placed after 10 am Pacific will be processed and shipped on the next business day. Finally, Worldwide Express Mail Service picks up the day's shipments after 4:30 pm Beijing time and tracking numbers will be emailed so that you can find out where your package is. If you ever have any questions about your package, please contact Customer Service at E-mail: inquiry@yandfholdings.com .